Shipping & Order Policies
Please review the following sales, shipping, pickup, cancellation, and return policies before placing an order with Unwind Bottle Shop.
Shipping Rates
Shipping rates vary by destination and order size. Your applicable rate and available shipping options will be shown at checkout.
The applicable rate tier depends on your shipping destination and is confirmed at checkout. Our standard shipping boxes hold up to 8 bottles depending on bottle size, and larger orders may require multiple boxes. In rare cases, certain destinations or products may require a shipping adjustment. If so, we will contact you before any additional charge is made.
Eligible orders of $399 or more receive free standard shipping. Some exclusions may apply.
Shipping
An adult 21+ signature and valid ID are required upon delivery.
Orders are generally shipped once per week. Once your order ships, tracking information will be updated in your account after the carrier has received and scanned the package.
Processing times may vary. Some items may require 5–15 business days to process, as noted in the product description, in addition to standard shipping timelines. Orders are shipped in full; if any item in an order requires additional processing time, the entire order will be held until all items are ready.
All delivery dates are estimates only and are not guaranteed. If you require delivery by a specific date, please contact us before placing your order.
Expedited shipping options may be available for an additional fee.
We ship via GLS, FedEx, or UPS. Once an order has been transferred to the carrier, delivery timing and handling are subject to the carrier's services and policies.
In-Store Pickup
Orders may be placed online and picked up in store by selecting In-Store Pickup at checkout. Orders are considered ready for pickup once a “Ready for Pickup” notification has been issued.
Orders must be picked up within 30 days of notification. After 30 days, a $10 per week storage fee will apply, up to a maximum of $40 per order.
Orders not picked up within 60 days may be cancelled without notice. Cancelled orders will be converted to store credit, less applicable storage fees of up to $40 per order.
VIP Access Pickup
Bottles won through VIP Access must be picked up within 14 days of notification. Unclaimed bottles will be forfeited and reassigned and are not eligible for store credit. Failure to pick up may impact future VIP Access eligibility.
Customers are responsible for monitoring order status and pickup timelines. Unwind Bottle Shop is not responsible for missed or undelivered notifications. Extended hold requests must be made in advance and are granted at our discretion.
Cancellations
Orders may be cancelled before processing or fulfillment, subject to a 10% cancellation fee. This includes, but is not limited to, pre-orders and customer-initiated errors.
Once an order has been processed or fulfilled, it is no longer eligible for cancellation.
If an order has already shipped, the customer is responsible for all return-related costs, including return shipping, insurance, and any associated fees.
Gift cards are non-cancellable and non-refundable.
Unwind Bottle Shop reserves the right to cancel any order at its discretion.
Final Sales & Returns
All sales are final. We do not offer refunds, returns, or exchanges except where otherwise expressly stated in this policy.
Prices are subject to change at any time. We do not offer refunds, credits, or price adjustments for prior purchases. Promotions and discounts apply only during their stated promotional period and cannot be applied retroactively.
If a shipment is returned after failed delivery attempts, the order will be subject to a 20% restocking fee, in addition to return shipping, freight, and any associated fees. Original shipping charges are non-refundable. Reshipping requests will incur additional charges.
Address changes must be requested immediately. If an order has already shipped, any rerouting or address-correction fees will be the responsibility of the customer.
If Shipping is selected and the customer later requests In-Store Pickup, the shipping fee will be refunded less a 10% processing fee.
Product Availability & Accuracy Disclaimer
We make every effort to ensure product listings are accurate; however, details such as batch, vintage/year, bottle design, packaging, images, titles, and descriptions may vary and are not guaranteed.
Inventory is updated regularly but may not always reflect real-time availability. If an item is unavailable after purchase, we will contact you to resolve the issue and issue a refund for the affected item(s).
If you are seeking a specific variation, please contact us before placing your order.
Unwind Bottle Shop reserves the right to cancel any order prior to delivery at its discretion.
Limited Items
Certain products may have purchase limits, such as Limit 1 per customer. These limits apply regardless of system allowances at checkout.
Orders that exceed stated limits may be cancelled and subject to a 10% fee.
Accounts that repeatedly violate purchase limits may be restricted, suspended, or removed from our Rewards Program.
Pre-Orders
Pre-orders are for products that are not currently in stock but are expected to arrive.
Estimated arrival dates are not guaranteed and may be subject to delays outside of our control. We will fulfill and release orders as soon as the product becomes available.
All pre-orders are subject to our standard cancellation and final sale policies.
Delays or supplier limitations may impact fulfillment. In such cases, orders may be adjusted or cancelled at our discretion.
Damaged in Transit / Loss
If your order arrives damaged, you must contact us within 48 hours of delivery. To review a claim, we require:
- A description of the damage
- Photos of the damaged product(s)
- Photos of the shipping box and all packaging materials
Claims submitted without proper documentation may be denied. Damaged items must be returned as instructed if a return is required.
Once a package has been marked as delivered by the carrier, responsibility for loss or theft after delivery transfers to the customer.
If a package is lost in transit, a minimum of 10 business days from the last carrier update is required before a claim can be initiated.
Extreme Weather Disclaimer
Exposure to extreme heat or cold during transit may damage or spoil wine and other temperature-sensitive products.
If extreme weather conditions are expected, we recommend selecting an expedited shipping method or requesting a delayed shipment until conditions improve.
Unwind Bottle Shop and its shipping carriers are not responsible for damage caused by temperature fluctuations during transit. Weather-related damage is not covered by carrier insurance and is not eligible for refund or replacement.
In-store pricing may differ from online pricing.
All policies and statements are subject to change without notice.
Full Legal Terms
YOU MUST BE 21 YEARS OF AGE OR OLDER TO USE THIS SITE. PLEASE READ THE FOLLOWING SALES AND SHIPPING POLICY AND OUR RETURN AND EXCHANGE POLICY CAREFULLY BEFORE ATTEMPTING TO ENGAGE IN A TRANSACTION THROUGH UNWINDBOTTLESHOP.COM. YOUR CONTINUED USE OF THIS SITE REPRESENTS YOUR ACCEPTANCE AND ACKNOWLEDGMENT OF THE PROVISIONS SET FORTH IN OUR POLICIES.
Unwindbottleshop.com (the “Website” or “Site”) is an online store owned and operated by River N Field, LLC (referred to as “Unwind Bottle Shop,” “we,” “our,” or “us”). Unwind Bottle Shop reserves the right, at its sole and absolute discretion, to revise these terms and conditions at any time. In some cases, we may provide additional notice of material changes.
By accessing or using the Site, you, the end user of our services (the “Purchaser,” “User,” “you,” or “your”), expressly agree to be bound by and abide by our sales and shipping policies (the “Shipping Policy”), Terms of Service, Privacy Policy, Return and Exchange Policy, and any other policy we may develop from time to time (collectively, the “Policies”). These Policies create legal and enforceable agreements whether or not you register for an account with us or complete a transaction. If you do not agree to be bound by the Shipping Policy or any other Policies, do not attempt to engage in a transaction with us.
All captions, titles, and section headings are for ease of reference only and do not affect the interpretation or construction of any provision. Wherever the words “including” or “include” appear, they shall be construed to mean “including without limitation” or “include without limitation,” as applicable.
OUR WAREHOUSE IS LOCATED IN NORTHERN CALIFORNIA. NON-CALIFORNIA RESIDENTS ACCEPT RESPONSIBILITY FOR DETERMINING WHETHER THEIR STATE OR LOCAL LAWS ALLOW ALCOHOL PRODUCTS TO BE SHIPPED TO THEIR STATE OR COUNTY.
- We do not ship outside the United States.
- The United States Postal Service (“USPS”) prohibits mailing intoxicating liquors. Consequently, Unwind Bottle Shop will not arrange delivery to a P.O. box.
Warning: Certain states expressly prohibit the direct importation of alcohol, and violations may carry criminal penalties. Please contact the applicable state or local alcoholic beverage control agency for information about your jurisdiction. Other restrictions may apply, including limits on quantity or product type. We are not able to provide legal advice.
UNWIND BOTTLE SHOP AND ITS AFFILIATES MAKE NO CLAIM REGARDING A USER'S RIGHT TO RECEIVE ALCOHOL SHIPMENTS IN ANY STATE OR JURISDICTION. IF YOU ARE IN DOUBT, CONTACT THE APPROPRIATE LOCAL GOVERNING AGENCY BEFORE ORDERING. VOID WHERE PROHIBITED BY LAW.
Age Verification and 21+ Signature Required Upon Delivery
You must be at least 21 years of age to place an order with us, and the signature of someone at least 21 years of age is required upon delivery.
Unwind Bottle Shop reserves the right to request proof of identity before allowing access to the Website or completing a purchase.
By placing an order, you verify that you and any intended recipient are at least 21 years of age. At delivery, the recipient must present valid identification, such as a driver's license, military ID, passport, or state-issued ID. All alcohol shipments must be signed for.
According to carrier policies, if no individual at least 21 years of age is available to sign for the package and three unsuccessful delivery attempts are made, the package may be returned to the shipper.
Title to Goods
Laws concerning the sale and shipping of alcoholic beverages are complex and vary by state and, in some cases, by county or municipality. You understand that you become the legal owner of the product(s) purchased from us upon proper authorization and processing of your payment method and clearance of any holds. Title to alcoholic beverages purchased on this Site passes to you in the State of California when the goods are picked up by the common carrier.
Shipping Laws
You are responsible for abiding by all state and local laws, rules, and regulations applicable to your receipt of alcoholic beverages from out of state. You further represent that you have obtained any required permission, paid any required fees, are using properly licensed intermediaries where required, and that the recipient is legally entitled to receive and possess the quantity of alcoholic beverages ordered. Both the Purchaser and intended recipient must be at least 21 years of age.
Appointment of Common Carrier
By making a purchase on our Site, you ask us to appoint a common carrier and arrange transportation on your behalf for delivery of alcoholic beverages and other merchandise. By using this service, you represent that you are acting in compliance with all applicable local and state laws regarding the purchase, transportation, and delivery of alcoholic beverages.
We make no representations or warranties concerning the legal requirements for shipping alcoholic beverages to your jurisdiction. The Site may identify destinations where common carriers have indicated a willingness to deliver. You remain accountable for compliance with all laws concerning shipment to the delivery destination.
Purchaser's Indemnification for Arrangement of Shipping Services
Because we may act as your agent for purposes of securing a common carrier on your behalf, Purchaser agrees to indemnify, defend, and hold harmless Unwind Bottle Shop and its parent, subsidiaries, affiliates, partners, members, shareholders, managers, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from claims, demands, damages, or liability arising out of or relating to the arranging, securing, or facilitating of shipment on Purchaser's behalf, including claims that such shipment may violate federal, state, or local law.
Changes in Shipping Laws
If, after an order is placed but before the goods are shipped, the laws of the destination jurisdiction change so that importation becomes illegal, you may request cancellation and a refund subject to satisfactory proof of the applicable legal change. Once an order has been transferred to a carrier for shipping, we can no longer accept transfer of title of the purchased goods.
Shipment Charges, Method, Timing and Delivery
- Shipping charges may vary based on order size, destination, product type, packaging requirements, and delivery method.
- Goods are shipped from the State of California.
- Processing and fulfillment times vary. Product-specific delays will be noted on the applicable product page when known.
- Express or expedited services may have separate processing requirements and additional charges.
- Orders placed outside normal business days or during holiday periods may require additional processing time.
- All alcohol shipments require an adult 21+ signature at delivery and will not be left unattended.
- Customers are responsible for checking orders promptly after delivery and reporting missing or incorrect items within three business days.
- If an incorrect product is shipped, you may be asked to submit a photo of the sealed bottle and your order number to Unwind Bottle Shop. Please see the Return and Exchange Policy for additional details.
Address Change Requests
If you need to change the shipping address after placing an order, please request the change promptly. We will make a good-faith effort to accommodate the request, but no change is guaranteed. Any fees or costs associated with an address change will be passed on to the Purchaser.
No Insurance
Unwind Bottle Shop does not offer optional shipment insurance for orders at this time.
Damage in Transit and Lost Packages
While Unwind Bottle Shop takes precautions to package orders appropriately, spillage, cosmetic damage, catastrophic damage, or loss can occur in transit. Purchaser understands that claims relating to loss or damage after transfer to the carrier may be subject to the carrier's terms, claim procedures, and liability limitations.
Unwind Bottle Shop is not responsible for packages lost because of customer-initiated hold requests, delivery rescheduling, or loss during return shipping after failed delivery, as determined by the carrier.
Failed Deliveries Returned to Unwind Bottle Shop
If a package is returned because of failed delivery or is deemed undeliverable by the carrier, including because an individual under 21 attempts to sign for the package, a 20% restocking fee may be deducted from any refund or credit otherwise due. Original shipping costs are non-refundable.
If an order was shipped free of charge or with discounted shipping and is returned because of failed delivery, we may deduct $40 for shipping and handling.
If returned merchandise is not received in new, undamaged, resalable condition, including intact product labeling and retail packaging where applicable, no refund may be issued, as determined in our discretion.
Limitation of Liability
UNWIND BOTTLE SHOP WILL NOT BE LIABLE UNDER ANY LEGAL THEORY, WHETHER IN TORT (INCLUDING NEGLIGENCE), CONTRACT, OR OTHERWISE, FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF ACCESS TO OR USE OF THE SITE, ANY ATTEMPT TO ORDER GOODS, OR ANY TRANSACTION ENTERED INTO WITH US, REGARDLESS OF WHETHER UNWIND BOTTLE SHOP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNWIND BOTTLE SHOP RESERVES THE RIGHT TO CHANGE INFORMATION ON THE SITE AT ANY TIME. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE THE WEBSITE OR PURCHASE GOODS FROM US. TO THE EXTENT PERMITTED BY LAW, YOUR SOLE AND EXCLUSIVE REMEDY AGAINST UNWIND BOTTLE SHOP IS TO DISCONTINUE USE OF THE SITE, AND DAMAGES AGAINST UNWIND BOTTLE SHOP SHALL BE LIMITED TO THE DOLLAR VALUE OF THE ORDER PLACED BY YOU.
Disclaimer of Warranties
EVERY EFFORT HAS BEEN MADE TO MAINTAIN THE ACCURACY OF THIS WEBSITE. HOWEVER, INADVERTENT FACTUAL OR TYPOGRAPHICAL ERRORS MAY EXIST. UNWIND BOTTLE SHOP DISCLAIMS LIABILITY FOR SUCH ERRORS OR OMISSIONS. INFORMATION ON THE SITE AND IN OUR POLICIES IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT PERMITTED BY LAW.
Assumption of Risk
USER AGREES THAT THE DECISION TO PURCHASE AND REQUEST THAT WE APPOINT A SHIPPING CARRIER ON USER'S BEHALF IS AT USER'S OWN RISK. INFORMATION ON THE SITE OR IN OUR POLICIES IS NOT LEGAL, TAX, OR OTHER PROFESSIONAL ADVICE. WE ARE NOT ATTORNEYS, ACCOUNTANTS, TAX SPECIALISTS, OR OTHER LICENSED PROFESSIONALS. TO THE EXTENT PERMITTED BY LAW, USER ASSUMES THE RISKS ASSOCIATED WITH USE OF THE SERVICES AND AGREES TO RELEASE, WAIVE, DISCHARGE, HOLD HARMLESS, DEFEND, AND INDEMNIFY US AND OUR AFFILIATES FROM CLAIMS, DAMAGES, OR PENALTIES RESULTING FROM USE OF THE SITE OR SERVICES.
Force Majeure
We will not be deemed in default or breach because of delay, failure in performance, or interruption of service resulting from acts of God, acts of civil or military authorities, civil disturbances, wars, strikes or other labor disputes, pandemics, epidemics, fires, catastrophes, or other events beyond Unwind Bottle Shop's reasonable control.
Severability
If any provision of these terms, or any portion of a provision, is held invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions and applications shall remain in effect to the fullest extent permitted by law.
Headings and Interpretation
Headings, titles, and captions are provided for convenience only and do not affect interpretation. The terms “including” and “include” mean “including without limitation” and “include without limitation.” No provision shall be construed against a party merely because that party drafted or structured the provision.
Exclusive Jurisdiction and Venue
You agree that disputes arising under or relating to a transaction with Unwind Bottle Shop, this Shipping Policy, or our other Policies shall be governed by the laws of the State of California and the United States of America, without regard to conflict-of-law principles. Any suit, action, or proceeding shall be brought in the applicable state or federal courts identified in our governing Policies.
Contact Information
If you have questions or concerns about this Shipping Policy or any of our Policies, contact us at contact@unwindbottleshop.com. We will strive to respond as promptly as possible.