Refund policy

Please review our cancellation, return, and refund policies before placing your order.

Cancellations

Orders may be cancelled prior to processing or fulfillment, subject to a 10% cancellation fee. This includes, but is not limited to, pre-orders and customer-initiated errors.

Once an order has been processed or fulfilled, it is no longer eligible for cancellation.

If an order has already shipped, the customer is responsible for applicable return-related costs, including return shipping and associated carrier fees.

Gift cards are non-cancellable and non-refundable, except where required by law.

Unwind Bottle Shop reserves the right to cancel any order at its discretion, subject to applicable refund obligations.

Final Sales & Returns

All sales are final. We do not offer refunds, returns, or exchanges except as expressly provided in our policies or required by applicable law.

Prices are subject to change at any time. We do not offer refunds, credits, or price adjustments for prior purchases. Promotions and discounts apply only during their stated promotional period and cannot be applied retroactively.

If a shipment is returned after failed delivery attempts attributable to the customer, the order will be subject to a 20% restocking fee, in addition to return shipping, freight, and associated fees. Original shipping charges are generally non-refundable. Reshipping requests will incur additional charges.

Address changes must be requested immediately. If an order has already shipped, any applicable rerouting or address correction fees will be the responsibility of the customer.

If Shipping is selected and the customer later requests In-Store Pickup, the shipping fee will be refunded less a 10% processing fee, except where otherwise required by law.

Shipping Protection

Optional Shipping Protection may be available for eligible shipped orders.

Customers who purchase Shipping Protection may qualify for additional remedies for covered damage, loss, or theft during shipping.

Shipping Protection is not a general return or cancellation program. Claims, exclusions, and protection fee refunds are governed by our Shipping Protection Policy.

Declining Shipping Protection does not waive any rights or remedies provided by applicable law.

For additional shipping, pickup, fulfillment, and order terms, please review our Shipping & Order Policies.