Shipping Policy

Order Processing

Orders are typically processed within 3–15 business days, as noted in the product description where applicable. Orders placed on weekends or holidays begin processing the next business day.

Orders ship once per week and in full. If any item requires additional processing time, the entire order will be held until all items are ready.

Shipping Rates & Methods

Shipping rates are calculated at checkout based on weight, destination, and carrier rates. We ship via GLS, FedEx, and UPS.

For current rates, visit our Shipping & Pickup page.

Delivery Estimates

Delivery times vary by location (e.g., West Coast: 1–3 business days after shipment). All delivery timeframes are estimates and are not guaranteed.

Tracking information is available in your customer account once the carrier receives and scans your shipment.

Adult Signature Requirement

All alcohol shipments require an adult signature (21+) and valid government-issued ID upon delivery.

Customers must ensure an eligible adult is available to accept the shipment.

Shipping Restrictions

We ship only to destinations where alcohol delivery is legally permitted and authorized. Orders to restricted locations may be cancelled.

Carrier Responsibility

Once an order is transferred to the carrier, transportation and delivery are handled by the carrier.

Shipping issues, including damage, loss, or misdelivery, will be reviewed using available carrier records and applicable policies.

Nothing in this policy limits customer rights under applicable law.

Shipping Protection

Optional Shipping Protection is available for eligible shipped orders when offered at checkout.

Protection may provide additional remedies for qualifying damage, loss, or theft during shipping.

Pricing is calculated and displayed before purchase. Protection is optional and subject to eligibility requirements, exclusions, and limitations.

View our Shipping Protection Policy for complete terms.

Damaged or Lost Packages

If your order arrives damaged, please contact us promptly, preferably within 48 hours of delivery, with:

• A description of the damage

• Photos of the affected products

• Photos of the shipping box and packaging

Please retain damaged merchandise and packaging until further instructions.

For lost shipments, we generally allow 10 business days from the last meaningful carrier update before initiating an investigation, unless the carrier confirms a loss earlier.

A delivery scan alone does not conclusively establish successful delivery when the required adult signature is disputed.

Shipping Protection claims are subject to the applicable protection terms. All customer rights required by law remain in effect.

Incorrect Addresses & Returns

Customers are responsible for providing accurate shipping information.

Orders returned due to incorrect addresses, refused deliveries, or unsuccessful delivery attempts attributable to the customer may incur:

• Return shipping and carrier fees

• A 20% restocking fee

Reshipping and address-correction requests may incur additional charges. Original shipping fees are generally non-refundable for customer-caused delivery failures, except where required by law.

Weather & Temperature Disclaimer

Extreme heat or cold may damage temperature-sensitive products.

We recommend requesting delayed or expedited shipping when extreme weather is expected.

Shipping Protection does not cover temperature-related damage. Weather-related issues remain subject to applicable policies and legal obligations.

Limited / Rare Bottle Shipping

Limited and rare bottles may require additional verification before shipment. Availability of identical replacements cannot be guaranteed.

Contact

For shipping questions or claims, email contact@unwindbottleshop.com.

For additional terms, visit our Shipping & Order Policies.