File a Shipping Protection Claim

Availability: This optional program applies only to eligible shipped orders where Shipping Protection is offered, selected, and charged as a separate line item at checkout. Publication of these terms does not add protection to any order.

If you purchased Unwind Shipping Protection and your shipment was damaged, lost, or potentially misdelivered before successful adult-signature delivery, contact us by email. We'll review eligible claims under our Shipping Protection Policy.

Broken or Damaged Bottles

Email your order number, a description of the damage, and photos of the bottles, internal packing materials, and shipping carton. Report promptly, preferably within 48 hours. We generally review Shipping Protection reports made within 7 days of receipt; later reports are assessed based on the facts and applicable law. Keep packaging until instructed otherwise, without handling damaged glass unsafely.

Lost in Transit

If tracking has not meaningfully updated for 10 business days, email us your order number and tracking number. We will check the carrier record and investigate. We may begin earlier if the carrier confirms a loss.

Marked Delivered but Missing

Verify the delivery location and whether an eligible adult received and signed for the package. If it is still missing, contact us promptly, preferably within 7 calendar days. We'll review the carrier's delivery and adult-signature records. A scan alone is not proof that the required delivery process occurred.

What to Include

  • Your order number and purchase email.
  • What happened and which products are affected.
  • Any tracking notifications or carrier correspondence.
  • Photos when reporting damage.

What Happens Next?

We aim to acknowledge claims within two business days and complete an initial review within five business days after receiving reasonable documentation. If approved, we may arrange an identical replacement where available, a refund, or another agreed resolution. Replacement alcohol shipments require valid ID and a 21+ adult signature.

Email: contact@unwindbottleshop.com

Note: Optional protection does not limit rights customers otherwise have under applicable law.