Shipping, Delivery, Returns, & More

Shipping
Alcohol Shipping starts at $14.99 for one standard bottle, and $2.99 for each additional bottle up to 5 bottles. Our largest box holds up to 9 bottles depending on bottle size. Starting from the 10th bottle, the fees begin back at our starting box rate of $14.99 plus $2.99 for each additional bottle until 15 bottles.

1 bottle: $14.99, plus $2.99 for each additional bottle up to 5 bottles

6-9 bottles: Flat Rate $24.99

10 bottles (New Box): $39.99, plus $2.99 for each additional bottle up to 15 bottles

15-18 bottles: Flat Rate $49.99

Additional charges may apply for larger orders that require multiple boxes and certain locations. Additional shipping charges may apply. Alcohol is shipped within California only. 

Adult Verification (Age 21+) and signature is required to accept delivery. 

We try our best to ship once per week. Tracking Information will be updated on your account once our shipping carrier picks up the package and updates their system. We do not guarantee any shipping delivery dates, and all dates are estimated. Some products may take 3-15 business days to process from the order date (stated in the product description if it applies), plus the days until we ship out each week. If you need products delivered by a specific date, please contact us for more information and assistance. Each order ships together so if at least one products requires additional days to process, the whole order will be delayed until it can be shipped together. Once all products are ready to ship, you will receive a confirmation that your order has been fulfilled. We offer expedited shipping for an additional fee.  

We use GLS Shipping as our shipping carrier. Once the package leaves our warehouse, GLS Shipping handles the package from there. 

Local Delivery
Local delivery is available for Mountain View and select Peninsula & South Bay cities for a $10 delivery fee. The order minimum for local deliveries is $50 before tax. Please allow for at least 2 business days to process your order. We deliver only once per week. If you need this within a certain timeframe, please contact us. 

In-Store Pickup
Order online and pick up in person by choosing In-Store Pickup during checkout. The order is ready once you receive an email confirming your order has been fulfilled. In-Store Pickup orders will be held for 30 days. After 30 days, we have the right to close out and finalize the order, and the customer will forfeit the order with no refund. We are not obligated to hold the order after 30 days, but if the product(s) in the order is still available, there will be an immediate 10% fee and then additional 10% fee(s) for each additional 30 days on hold. If the customer gives us prior communication, we can accommodate longer holds on a case by case scenario. Our system sends out one "Ready for pickup" email, but we are not responsible if the customer does not receive our emails and/or to remind customers to pick up their orders in store.

Cancellations
If your order has not yet been processed or fulfilled, you can cancel it subject to a 10% fee, including but not limited to pre-orders and customer mistakes. In the event the order is shipped out by our warehouse, the customer is also responsible for the cost of return shipping, insurance, and any other associated fees. Gift cards can not be canceled or refunded. We have the right to cancel any orders for any reason.

Final Sales/Returns
All sales are final. Prices are subject to change any time. We do not offer refunds, credits, or adjustments for any price changes that occur after your purchase. Sales, promotions, and other discounts apply only to purchases made during the promotional period and cannot be applied to previous purchases.

If an order is returned after several delivery attempts, returned products will be subject to a 10% restocking fee, freight charge, and any other associated fees. Reshipping items will be subject to additional charges. Shipping charges are not refundable. 

If you need to change your address, please contact us immediately. If the order has already shipped, an additional rerouting fee will be charged to reship to the new address. 

If you select Shipping and wish to pickup in-store instead, we will refund you the Shipping Fee minus a 10% fee.

Product Availability & Accuracy Disclaimer
We do our best to update listings with current details, but batch, year, bottle design, packaging, photos, titles, descriptions and/or other variances are not guaranteed to be correct in any listing. Please contact us before ordering if you are interested in specific variations. We try to keep our website inventory as accurate as we can, but it's possible an item showing available can be out of stock. If this occurs, we will contact you as quickly as possible to resolve this and refund any paid amount for those items. If you want to confirm availability, please contact us. 

We have the right to cancel any order before delivery due to any reason.

Limited Items
If the product description has a product limitation (ex. Limit 1), our system will still allow you to order more than the limitation, but if you do not follow our restrictions, your order will be subject to cancellations and a 10% fee.
If the account continues to disobey limits, the account may be disabled and removed from our Rewards Program. 

Pre-Orders
With pre-orders, you are purchasing a product that is not in stock, but the product is expected to come within a timely manner. We do not guarantee a specific date of arrival, but we will always do our best to get it out to our customers as quickly as possible.  

Damaged in Transit/Loss
If any products are damaged during shipping, please contact us immediately by phone or email so we can address the situation appropriately. We need a description of the damage, photo evidence of the damaged bottle, photos of the box and of all packaging. Claims will not be approved without proper evidence. Note that damaged products must be returned to receive a refund. 

Once the package has been confirmed delivered by our carrier and signed off by the receiver, the transaction is closed, and we are not responsible for any theft and lost packages at this point. In the case of a lost package before arrival, a 10 business day wait is required after the last carrier update to deem the package as lost.

Extreme Weather Warning
Extended exposure to extreme heat or cold conditions during transit may spoil wine and select products. If you are expecting extreme weather in your area, we recommend choosing an expedited shipping method or requesting us to delay shipment until conditions return to normal. We and our shipping carriers are not responsible for wine or spirits being spoiled during transit, and weather related spoilage is not covered by the shipping company insurance.

**Prices at our Retail Location may have different pricing from this website.

**All statements above are subject to change