Shipping, Returns, & More

Shipping
Alcohol Shipping starts at $14.99 for one standard bottle, and $2.99 for each additional bottle up to 5 bottles. Our largest box holds up to 9 bottles depending on bottle size. Starting from the 10th bottle, the fees begin back at our starting box rate of $14.99 plus $2.99 for each additional bottle until 15 bottles.

1 bottle: $14.99, plus $2.99 for each additional bottle up to 5 bottles

6-9 bottles: Flat Rate $24.99

10 bottles (New Box): $39.99, plus $2.99 for each additional bottle up to 15 bottles

15-18 bottles: Flat Rate $49.99

Additional charges may apply for larger orders that require multiple boxes and certain locations. Additional shipping charges may apply. 

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YOU MUST BE 21 YEARS AND UP TO VISIT THIS SITE. PLEASE READ THE FOLLOWING SALES AND SHIPPING POLICY AND OUR RETURN AND EXCHANGE POLICY CAREFULLY PRIOR TO ATTEMPTING TO ENGAGE IN A TRANSACTION THROUGH UNWINDBOTTLESHOP.COM. YOUR CONTINUED USE OF THIS SITE IN ANY FASHION REPRESENTS YOUR ACCEPTANCE AND ACKNOWLEDGMENT OF THE PROVISIONS SET FORTH IN OUR POLICIES (AS DEFINED BELOW).  


Unwindbottleshop.com (hereinafter the “Website” or “Site”) is an online store owned and operated by River N Field, LLC (hereinafter “Unwind Bottle Shop”, “we”, “our” or “us”). Unwind Bottle Shop reserves the right, at its sole and absolute discretion, to revise these terms and conditions at any time, noting the “Last Updated” information provided above, and in some cases, Unwind Bottle Shop may provide you with additional notice (such as sending you an email). By accessing or using the Site, you the end user of our services and, in some cases, Unwind Bottle Shop may provide you with additional notice (such as sending you an email). (the “Purchaser”, “User”, “You”, or “your”), expressly agree to be bound to and to abide by our sales and shipping policies (“Shipping Policy”) our Terms of Service, Privacy Policy and our Return and Exchange Policy, and any other policy we may develop from time to time (collectively, the “Policies”), which create legal and enforceable agreements whether or not you register for an account with us, or whether or not you attempt a transaction with us or actually engage in a transaction with us. If you do not agree to be bound by the terms of our Shipping Policy or any of our other Policies, do not attempt to engage in a transaction with us.

All captions, titles or section headings of these terms and conditions are for ease of reference only and shall not affect the interpretation or construction of any provisions herein. Wherever the word “including” or “include” shall appear, such term shall be construed to mean “including without limitation” or “include without limitation,” as the case may be.

OUR WAREHOUSE IS LOCATED IN NORTHERN CALIFORNIA. NON-CALIFORNIA RESIDENTS ACCEPT ALL RESPONSIBILITY FOR DETERMINING IF THEIR STATE OR LOCAL LAWS ALLOW ALCOHOL PRODUCTS TO BE SHIPPED TO THEIR STATE OR COUNTY. 

  • We do not ship outside the U.S.
  • The United States Postal Service (“USPS”) prohibits the sending of intoxicating liquors having 0.5 percent (0.5%) or more alcoholic content are nonmailable through USPS. Taxable liquors (as defined by Chapter 51, Internal Revenue Service Code) with 3.2 percent (3.2%) or less alcohol, including those obtained under a prescription or as a collector’s item, also are nonmailable. The prohibition of the mailing of intoxicating liquors is contained in federal law (18 U.S.C. 1716).
    • Consequently, Unwind Bottle Shop will not arrange for any carrier to deliver to a P.O. box under any circumstances.

Warning: Certain states expressly prohibit the direct importation of alcohol and violation can be punishable as a misdemeanor or felony. Please contact your local alcoholic beverage control agency or the receiving jurisdictions equivalent for further information. In addition, other restrictions may apply as some states limit the quantity and type of products that may be shipped to an individual address. We are not able to provide any legal advice.

UNWIND BOTTLE SHOP AND UNWIND BOTTLE SHOP AFFILIATES MAKE NO CLAIM IN REGARDS TO THE RIGHTS OF USERS TO RECEIVE SHIPMENTS INTO THEIR STATE OR JURISDICTION. IF YOU ARE IN DOUBT ON THIS MATTER, PLEASE CONTACT YOUR LOCAL GOVERNING BUREAU OR AGENCY BEFORE ORDERING. VOID WHERE PROHIBITED BY LAW.


Age Verification and 21+ Year Old Signature Required upon Delivery:

You must be at least 21 years of age to place an order with us, and the signature of someone at least 21 years of age is required upon delivery.

Unwind Bottle Shop reserves the right to ask for proof of identity before allowing you access to the Website or allowing you to purchase a Product(s).

By placing an order you verify that you and/ or any order recipients are at least twenty-one (21) years of age. At the time of delivery you and/or the order recipient must sign an age verification receipt stating that they are at least twenty-one (21) years of age and must present a valid driver’s license, military ID, passport or State ID for identification. All shipments must be signed for.

According to shipping carrier policies, if there is not an individual at least twenty-one (21) years of age present to sign for the package, and three (3) unsuccessful delivery attempts have been made at the recipient's address, the package will be returned to the shipper. 


Title to Goods:

Laws concerning the sale and shipping of alcoholic beverages are complex and vary from state to state, and in some cases vary from county to county and could be prohibited in a particular town or municipality. Accordingly, you understand that you will be the legal owner of the product(s) that you purchase from immediately upon receipt of proper authorization and processing of your payment method, and any holds have been cleared. Title to all alcoholic beverages purchased on this Site pass to you in the State of California when the goods are picked up by the common carrier. 


Shipping Laws:

You are responsible for abiding by all state and local laws, rules, and regulations of your state pertaining to the receipt of alcoholic beverages from out of state.  You additionally represent you have obtained any required permission, paid any required fees, are working through properly licensed intermediaries where required, and that the receiver of the package containing your order is legally entitled to receive and take possession of the delivery of the package. You further represent you are legally entitled to take possession of the quantities of alcoholic beverages ordered, and that you and the person accepting delivery of the alcoholic beverages are at least 21 years of age. For clarity, both the Purchaser and the intended recipient must be at least 21 years of age.


Appointment of Common Carrier:

By making a purchase on our Site, you are asking us to appoint a common carrier and arrange for transportation on your behalf for the delivery of alcoholic beverages and any other purchased merchandise to you. By making use of this service from Unwind Bottle Shop, you are representing you are acting in compliance with your local and state laws regarding the purchase, transportation, and delivery of alcoholic beverages. Accordingly, we make no representations or warranties concerning the legal requirements of shipping alcoholic beverages to your state; our Site merely provides a list of those states where common carriers have indicated their willingness to deliver alcohol. As such, you understand and acknowledge you are accountable and liable for compliance with all laws concerning such shipments to the state of delivery.


Purchaser’s Indemnification of Unwind Bottle Shop for Arrangement of Shipping Services on Purchaser’s Behalf:

Consequent to our acting as your agent for purposes of securing a common carrier on your behalf, Purchaser agrees and understands that Purchaser shall indemnify, defend and hold harmless, Unwind Bottle Shop and our parent, subsidiaries, affiliates, partners, members, shareholders, managers, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, from any and all claims, demands, damages, liability whatsoever, whether in tort, contract, or otherwise, arising out of or relating to the arranging, securing, or facilitating, the shipment of alcoholic beverages on Seller’s behalf, including any and all claims that such shipment may violate any federal, state, or local regulation pertaining to the sale and shipment of alcoholic beverages.


Changes in Shipping Laws: 

Following the placement of any order, and prior to the goods being shipped, in the event the laws of your state change so as to make it illegal for you to import alcoholic beverages into your state, you may request a return of your order for a full refund, provided however, you have submitted proof to Unwind Bottle Shop, and its counsel, of regulations pertaining to such law changes. Keep in mind the mailing of intoxicating liquors of any kind through USPS is prohibited. Once an order has been transferred to a carrier for shipping, we can no longer accept transfer of title of the purchased goods. 


Shipment Charges, Method, Timing and Delivery: 

  • Shipping charges are calculated based on weight, destination, and delivery method. 
  • The goods you purchase from us will be shipped from the State of California, where our warehouse is located. While Unwind Bottle Shop tries to make every effort to fulfill orders at a reasonable speed, all orders placed Monday through Friday will be shipped out within 1-10 business days.
  • All Ground shipments placed Monday through Friday before 4pm PST will be shipped out within 1-10 business days (Shipments placed during the holiday season may take longer to process). If the product is not currently in stock, delivery will be delayed.
  • All Express shipments placed Monday through Friday before 4pm PST will be shipped out the following business day (Shipments placed during the holiday season may take longer to process). If the product is not currently in stock delivery will be delayed.
  • Orders placed on Friday after business hours, Saturday or Sunday will be shipped out within 1-10 business days from the following Monday.
    • All goods must be signed for by an adult over the age of 21 for release of Delivery.    Deliveries will not be left at any address or with any individual without such signature. You are responsible for checking your order immediately upon delivery. Items must be reported as missing or incorrect within three (3) business days from the date of delivery.
    • In the event an incorrect product was shipped, you must submit a photo of the sealed bottle along with your order number in an email to Unwind Bottle Shop. If you are not contacted by us for any reason within 14 days of your email, please send another email from a different email address if possible. Please see the Return and Exchange Policy for more details on this situation. 


Address Change Requests:

If you need to change the shipping address after placing an order, please make the request promptly. We will make a good faith effort to accommodate the request, but there is no guarantee that the address change can be accomplished. Any fees or costs associated with an address change request will be passed on to the Purchaser.


No Insurance:

Unwind Bottle Shop does not offer insurance for any orders at this time.

  • Damage in Transit and Lost Packages. 
    • While Unwind Bottle Shop takes every precaution to ensure your order is packaged properly and arrives safely, spillage, minor damage and/or cosmetic defects, catastrophic damage resulting in nearly complete loss of value, or a total loss of value are all possible to occur during shipping. Purchaser agrees and understands that Unwind Bottle Shop is not responsible for any such damages or loss, and Purchaser agrees and understands that any loss or damages incurred that occurs after the package/goods are transferred to the carrier shall be between Purchaser and the designated carrier.
    • Purchaser agrees and understands that Unwind Bottle Shop is not responsible for any lost shipments, including but not limited to: packages lost because of hold requests, delivery rescheduling, or lost during return shipping to Unwind Bottle Shop due to failed delivery to Purchaser as determined by the carrier.
  • Failed Deliveries Returned to Unwind Bottle Shop.
    • If the package is returned due to failed delivery or deemed by the carrier as undeliverable for any reason whatsoever, including an individual attempting to sign for the package while under the age of 21, a twenty percent (20%) restocking fee will be deducted from your refund. Shipping costs will not be refunded.
      • Note: If an order that was shipped free of charge or with discounted shipping for any reason whatsoever, we will deduct forty dollars ($40.00) from the refund for shipping and handling.
    • If the package is returned to Unwind Bottle Shop due to failed delivery or deemed undeliverable by the carrier for any reason whatsoever, and any product is not received in new, undamaged, resalable condition (i.e., no damage to product labeling or retail packaging as applicable), the determination of which is at our sole discretion, then no refund shall be issued to you. 
  • Limitation of Liability. UNWIND BOTTLE SHOP WILL NOT BE LIABLE UNDER ANY LEGAL THEORY, WHETHER IN TORT (INCLUDING NEGLIGENCE), CONTRACT, OR OTHERWISE, FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO OR USE OF THE SITE, ANY ATTEMPT TO ORDER ANY OF THE GOODS THAT WE SELL, OR ANY ACTUAL TRANSACTION THAT YOU ENTER INTO WITH US, REGARDLESS OF WHETHER UNWIND BOTTLE SHOP HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. UNWIND BOTTLE SHOP RESERVES THE RIGHT TO CHANGE ANY INFORMATION CONTAINED ON THE SITE AT ANY TIME AT ITS SOLE AND ABSOLUTE DISCRETION. IF YOU DO NOT AGREE WITH ANY OF THE TERMS AND CONDITIONS OF THIS WEBSITE, OR ANY CONTENT CONTAINED THEREIN, DO NOT USE THIS WEBSITE AND DO NOT PURCHASE ANY GOODS FROM US. YOUR SOLE AND EXCLUSIVE REMEDY AGAINST UNWIND BOTTLE SHOP IS TO DISCONTINUE USE OF THE SITE AND DAMAGES AGAINST UNWIND BOTTLE SHOP SHALL BE LIMITED TO THE DOLLAR VALUE OF THE ORDER PLACED BY YOU.
  • Disclaimer of Warranties. EVERY EFFORT HAS BEEN MADE TO MAINTAIN THE ACCURACY OF THIS WEBSITE. HOWEVER, INADVERTENT FACTUAL OR TYPOGRAPHICAL ERRORS MAY EXIST.  UNWIND BOTTLE SHOP EXPRESSLY DISCLAIMS ALL LIABILITY FOR ANY SUCH ERRORS OR OMISSIONS IN ANY OF THE INFORMATION CONTAINED ON THIS SITE. ACCORDINGLY, AND WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE INFORMATION CONTAINED ON OUR SITE OR IN ANY OF OUR POLICIES, IS PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND WHATSOEVER, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR INTENDED USE. 
  • Assumption of the Risk. USER EXPRESSLY AGREES THAT THE DECISION TO PURCHASE AND REQUEST THAT WE APPOINT A SHIPPING CARRIER ON USER’S BEHALF IS AT USER’S SOLE RISK. THE INFORMATION CONTAINED ON THIS SITE OR IN OUR POLICIES ARE NOT TO BE CONSTRUED AS LEGAL, TAX OR OTHER PROFESSIONAL ADVICE. OUR SERVICES ARE A RESOURCE ONLY. WE ARE NOT ATTORNEYS, PARALEGALS, ACCOUNTANTS, OR TAX SPECIALISTS, OR ANY OTHER SORT OF LICENSED PROFESSIONAL. AS SUCH, WE EXPRESSLY DISCLAIM ALL LIABILITY RELATED TO THE ACCURACY OR RELIABILITY OF ANY OPINION, GUIDANCE, OR CONTENT TRANSMITTED BY US OR AVAILABLE THROUGH OUR SITE OR SERVICES OR RELIANCE ON ANY OF THE AFOREMENTIONED. YOU KNOWINGLY AND FREELY ASSUME ALL RISK WHEN USING THE SERVICES OR CONDUCTING A TRANSACTION. THEREFORE, YOU, ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT, YOUR PERSONAL REPRESENTATIVES AND YOUR HEIRS, HEREBY VOLUNTARILY AGREE TO RELEASE, WAIVE, DISCHARGE, HOLD HARMLESS, DEFEND AND INDEMNIFY US AND OUR AFFILIATES FROM ANY AND ALL CLAIMS, DAMAGES, OR PENALTIES WHICH MAY RESULT FROM YOUR USE OF ANY ASPECT OF THE SITE OR OUR SERVICES.
  • Force Majeure. We will not be deemed to be in default of or to have breached any provision herein as a result of any delay, failure in performance or interruption of service, resulting from acts of God, acts of civil or military authorities, civil disturbances, wars, strikes or other labor disputes, pandemic, epidemic, fires or other catastrophes or occurrences which are beyond Unwind Bottle Shop’s reasonable control. 
  • Severability. If any of these terms and conditions (or any portion thereof) or the application of any such provision (or any portion thereof) to any person or circumstance shall be held invalid, illegal or unenforceable in any respect by a court of competent jurisdiction, such invalidity, illegality or unenforceability shall not affect any other provision hereof (or the remaining portion thereof) or the application of such provision to any other persons or circumstances, and the parties shall endeavor to fulfill the intent of the severed provision to the extent permitted by law.
  • Headings and Interpretation. All headings, titles, or captions in this Shipping Policy or any of our the Polices, are provided for convenience only and do not affect the interpretation or construction of any provisions contained herein. The terms "including" or "include" should be understood to mean "including without limitation" or "include without limitation," as appropriate. No provision of this Shipping Policy or any of our Policies shall be construed by any court or other judicial authority against any party hereto by reason of such party's being deemed to have drafted or structured such provisions.
  • Exclusive Jurisdiction and Venue. You agree that any and all disputes between Unwind Bottle Shop arising under or related to any transaction between the parties, the Shipping Policy or our other Policies shall be governed exclusively by the laws of the State of California and of the United States of America, without regard to conflicts of law principles and such suit, action or proceeding shall be brought exclusively in the Courts of the State of California in Contra Costa County, California or in the United States District Court for the Northern District of California.
  • Contact Information. If you have any questions or concerns about the Shipping Policy or any of our Policies, you can contact us by sending an email to contact@unwindbottleshop.com. We will strive to respond to your inquiry as promptly as possible.



Shipping
Adult Verification (Age 21+) and signature is required to accept delivery. 

We try our best to ship once per week. Tracking Information will be updated on your account once our shipping carrier picks up the package and updates their system. We do not guarantee any shipping delivery dates, and all dates are estimated. Some products may take 3-15 business days to process from the order date (stated in the product description if it applies), plus the days until we ship out each week. If you need products delivered by a specific date, please contact us for more information and assistance. Each order ships together so if at least one products requires additional days to process, the whole order will be delayed until it can be shipped together. Once all products are ready to ship, you will receive a confirmation that your order has been fulfilled. We offer expedited shipping for an additional fee.  

We use GLS Shipping as our shipping carrier. Once the package leaves our warehouse, GLS Shipping handles the package from there. 

Local Delivery
Local delivery is available for Mountain View and select Peninsula & South Bay cities for a $10 delivery fee. The order minimum for local deliveries is $50 before tax. Please allow for at least 2 business days to process your order. We deliver only once per week. If you need this within a certain timeframe, please contact us. 

In-Store Pickup
Order online and pick up in person by choosing In-Store Pickup during checkout. The order is ready once you receive an email confirming your order has been fulfilled. In-Store Pickup orders will be held for 30 days. After 30 days, we have the right to close out and finalize the order, and the customer will forfeit the order with no refund. We are not obligated to hold the order after 30 days, but if the product(s) in the order is still available, there will be an immediate 10% fee and then additional 10% fee(s) for each additional 30 days on hold. If the customer gives us prior communication, we can accommodate longer holds on a case by case scenario. Our system sends out one "Ready for pickup" email, but we are not responsible if the customer does not receive our emails and/or to remind customers to pick up their orders in store.

Cancellations
If your order has not yet been processed or fulfilled, you can cancel it subject to a 10% fee, including but not limited to pre-orders and customer mistakes. In the event the order is shipped out by our warehouse, the customer is also responsible for the cost of return shipping, insurance, and any other associated fees. Gift cards can not be canceled or refunded. We have the right to cancel any orders for any reason.

Final Sales/Returns
All sales are final. Prices are subject to change any time. We do not offer refunds, credits, or adjustments for any price changes that occur after your purchase. Sales, promotions, and other discounts apply only to purchases made during the promotional period and cannot be applied to previous purchases.

If an order is returned after several delivery attempts, returned products will be subject to a 20% restocking fee, freight charge, and any other associated fees. Reshipping items will be subject to additional charges. Shipping charges are not refundable. 

If you need to change your address, please contact us immediately. If the order has already shipped, an additional rerouting fee will be charged to reship to the new address. 

If you select Shipping and wish to pickup in-store instead, we will refund you the Shipping Fee minus a 10% fee.

Product Availability & Accuracy Disclaimer
We do our best to update listings with current details, but batch, year, bottle design, packaging, photos, titles, descriptions and/or other variances are not guaranteed to be correct in any listing. Please contact us before ordering if you are interested in specific variations. We try to keep our website inventory as accurate as we can, but it's possible an item showing available can be out of stock. If this occurs, we will contact you as quickly as possible to resolve this and refund any paid amount for those items. If you want to confirm availability, please contact us. 

We have the right to cancel any order before delivery due to any reason.

Limited Items
If the product description has a product limitation (ex. Limit 1), our system will still allow you to order more than the limitation, but if you do not follow our restrictions, your order will be subject to cancellations and a 10% fee. If the account continues to disobey limits, the account may be disabled and removed from our Rewards Program. 

Pre-Orders
With pre-orders, you are purchasing a product that is not in stock, but the product is expected to come within a timely manner. We do not guarantee a specific date of arrival, but we will always do our best to get it out to our customers as quickly as possible.  

Damaged in Transit/Loss
If any products are damaged during shipping, please contact us immediately by phone or email so we can address the situation appropriately. We need a description of the damage, photo evidence of the damaged bottle, photos of the box and of all packaging. Claims will not be approved without proper evidence. Note that damaged products must be returned to receive a refund. 

Once the package has been confirmed delivered by our carrier and signed off by the receiver, the transaction is closed, and we are not responsible for any theft and lost packages at this point. In the case of a lost package before arrival, a 10 business day wait is required after the last carrier update to deem the package as lost.

Extreme Weather Warning
Extended exposure to extreme heat or cold conditions during transit may spoil wine and select products. If you are expecting extreme weather in your area, we recommend choosing an expedited shipping method or requesting us to delay shipment until conditions return to normal. We and our shipping carriers are not responsible for wine or spirits being spoiled during transit, and weather related spoilage is not covered by the shipping company insurance.

**Prices at our Retail Location may have different pricing from this website.

**All statements above are subject to change